FAQ

Q: What chip and driver do you use?
A: We mainly use Samsung +Osram LEDs and MeanWell or other UL cUL apporved driver. Top quality components ensure high quality product.

Q: What are your main products?
A: SLT Lighting mainly focus ETL DLC led grow light, and other UL cUL DLC apporved Out door LED light ranges from 10W to 1500W.

Q: What is warranty ?
A: 3 Years warranty for ETL/UL listed product, 5 years warranty for DLC listed product.

Q: How to work with your warranty?
A: If product confirmed to be quality problem without improper operation during the warranty period, SLT will send free parts or unit replacement with your next order.

Q: What is the lead time?
A: about 3 days for samples. 14 days for bulk order.

Q: Can you lamp work on 277V/347V/480V?
A: Yes; our lamp can work on 277V/347V/480V.

Q: What is the lighting EFF of your light?
A: Lighting EFF 2.5-3.2 umul/J

Q: What is the IP rate for your light?
A: They are IP65 waterproof and IP54 can be chose.

Q: How many hours aging do you carry out?
A: 48 hours for sample, 24 hours for bulk order.They
will also be tested again when we do packing to ensure they are in good condition before shipment.

Q: Have you ever worked with any big companies in USA?
A: Yes, we are vendor of led light for Home Depot. They are very big company is USA, they are satisfied with our quality, price, lead time and service. You are surely be contend to work with us.

Q: What is your payment term?
A: We normally do 100% payment in advance with small amount.
If your order is good; we can do 30% deposit and 70% balance before shipment.

Q: Do you have PPFD file for the light?
A: Yes, we have PPFD tester in our factory. We can do PPFD test for all the light you want.

Q: What is MOQ
A: 1 PCS.

Q: Does your light real power?
A: Yes,all our light are real power. There are much LED Grow light in the market are claim their light higher power ,but in fact not .Our light are real power .

Q: How can I get compensation if your light does not work?
A: When defective lights confirmed to be quality problem without improper operation; we will send new parts or whole lamp.

Q: How can I make an order?
A: You can inform us model and quantity you need, we work out PI. You do payment and we will send out when they are ready.

Q:Can we do multi-List of your product?
A: Yes,but depends on the quantity.