Q: What chip and driver do you use?
A: We mainly use Samsung + Osram LEDs and MeanWell or other UL cUL apporved driver. Top quality components ensure high quality product.
Q: What are your main products?
A: Maksdep mainly focus ETL DLC led grow light, and other UL cUL DLC apporved outdoor LED light ranges from 10W to 1500W.
Q: What is warranty ?
A: 3 Years warranty for ETL/UL listed product, 5 years warranty for DLC listed product.
Q: How to work with your warranty?
A: If product confirmed to be quality problem without improper operation during the warranty period, Maksdep will send free parts or unit replacement with your next order.
Q: What is the lead time?
A: about 3 days for samples. 14 days for bulk order.
Q: Can you lamp work on 277V/347V/480V?
A: Yes; our lamp can work on 277V/347V/480V.
Q: What is the lighting EFF of your light?
A: Lighting EFF 2.5-3.2 umul/J
Q: What is the IP rate for your light?
A: They are IP65 waterproof and IP54 can be chose.
Q: How many hours aging do you carry out?
A: 48 hours for sample, 24 hours for bulk order.They
will also be tested again when we do packing to ensure they are in good condition before shipment.
Q: What is your payment term?
A: We normally do 100% payment in advance with small amount.
If your order is good; we can do 30% deposit and 70% balance before shipment.
Q: Do you have PPFD file for the light?
A: Yes, we have PPFD tester in our factory. We can do PPFD test for all the light you want.
Q: What is MOQ
A: 1 PCS.
Q: Does your light real power?
A: Yes,all our light are real power. There are much LED Grow light in the market are claim their light higher power ,but in fact not .Our light are real power .
Q: How can I get compensation if your light does not work?
A: When defective lights confirmed to be quality problem without improper operation; we will send new parts or whole lamp.
Q: How can I make an order?
A: You can inform us model and quantity you need, we work out PI. You do payment and we will send out when they are ready.
Q:Can we do multi-List of your product?
A: Yes,but depends on the quantity.
More questions, please feel free to email us at email@example.com